eZOP

Service information

About the project

The project is supported by the Emergency Management Sector, the Ministry of the Interior and the Professional Initiative for the Development of Fire Protection in Serbia (SIZAR).

In 2019 the project received the Ministry's award for the “Best Technological Innovation in Serbia”. Among 120 entries, the solution “Electronic records of fire protection equipment, devices and installations” took 6th place.

Application

Pursuant to Article 25, paragraph 2 of the Law on Fire Protection (“Official Gazette of the RS”, nos. 111/09, 20/15, 87/18 and 87/18 – other law), the Rulebook on the detailed conditions to be met by legal entities performing the organisation of fire protection in facilities of the first, second and third fire risk category was adopted. In line with this rulebook, Article 10 states:

A legal entity referred to in Articles 4 and 6 of this rulebook shall keep electronic records of the available equipment of the legal entity with which it has concluded a service contract, in which all devices must be registered by barcode. The electronic database shall contain all data from the issued documents on the performed inspection of fire-extinguishing equipment, devices and installations and installations of special systems, as well as all changes to fire-extinguishing equipment, devices and installations and installations of special systems (decommissioning, faults) and the state of their condition. The equipment inventory in digital format, that is, the electronic database of equipment, devices and installations referred to in paragraph 1 of this Article, must be available at all times and submitted to the organisational unit of the Ministry of the Interior that supervises the field of fire and explosion protection.

For responsible persons

A single management console for all information in the organisation of fire protection. A map of facilities with the associated devices, equipment, installations, documentation and all other data relevant to exercising professional responsibility.

For inspection bodies

Automation and synchronised management of inspection activities. Issuing inspection work orders and generating a digital record of the completed inspection in real time make it possible to administer and produce the final document in the shortest possible time.

For service technicians

Records of every kind of fault or malfunction, as well as the history of changes for each device, item of equipment or installation. The process also supports issuing service work orders, then documenting the work and generating a record of the fault being remedied.

Prevention above all

The purpose of electronic records is to organise and provide a reliable view of up-to-date data on the condition of fire protection equipment and devices at every protected facility. This makes it possible to determine precisely any faults that need to be corrected for more effective fire prevention. Beyond that basic purpose, organisations and people who work professionally in fire protection gain a powerful tool for everyday work, with numerous features that save time and money.

Barcodes

Once the contract for the use of the eZOP service is signed, users receive a roll of printed labels carrying barcode identification. The identification is unique and is tied to the specific device, item of equipment or fire-extinguishing installation. The user decides how many labels are needed, with a minimum order of 4000 pieces. The labels are matt silver with a high-quality adhesive and measure 25×50 mm. They are printed by direct thermal printing, which makes them resistant to outdoor weather conditions and keeps them readable for a long time. Testing has shown that in outdoor conditions (without physical damage) the print lasts more than 5 years. The administrator issues a work order for reading the identification on the portal. Only the person (a mobile application user) who received the work order through the mobile application may read the barcode and work with the data of that device, equipment or installation. Besides the holder of the work order, authorised staff of eZOP technical support and the competent state authorities of the Republic of Serbia may also read the barcode identification, without the right to modify data.

Features

  • The eZOP WEB portal, which provides administration and management of all functions.
  • A barcode identification label that uniquely marks every individual device, item of equipment, system or fire-extinguishing installation.
  • A mobile application for reading barcodes and for entering and working with the data relating to a given device, item of equipment, installation or system.
  • Field work without an internet connection. Inspections are entered even when the network is unavailable, and the data is synchronised automatically as soon as the connection is restored.
  • Generating a record of the completed inspection in real time.
  • Generating the inspection document, the work order and the record directly from the platform.
  • Recording the GPS location of inspected equipment. A facility can be marked as strictly confidential, in which case the location is not recorded.
  • Photo documentation, optional, when recording a fault or the servicing of a device.
  • Records of hydrant networks, including testing of the simultaneous operation of hydrants.
  • Facility checklists (inspections), with scoring and download of the completed checklist.
  • Records of measuring instruments with the associated calibration certificates.
  • Partnerships between companies, with controlled sharing of facility and equipment data with other authorised parties.
  • Insight into every detail relating to a protected facility, including the archived chronology of documentation, data on the current condition of each individual item, the history of changes and so on.
  • A smart notification system for upcoming activities, inspections, high-pressure tests and the expiry of important deadlines, with a calendar plan of activities.
  • A geographic view of all devices, equipment, installations or fire-extinguishing systems for which there is a duty of care.
  • Creating and generating modular reports from the database, as well as lists of devices and equipment with their attributes and according to the selected filters.
  • Statistical overview of activities and data that are vital for decision-making, management and the proper organisation of fire protection work.
  • The portal and the mobile application are available in Serbian (Latin and Cyrillic), Macedonian, Slovenian and English.

The main advantage of using the eZOP service lies in the additional features created specifically for users, so that administrative processes in fire protection become considerably faster, more precise and simpler, with systematised data and tools for everyday use.

Technical support

The basic task of technical support is to keep the eZOP service running smoothly for its users. Technical support continuously monitors and checks the health of the service. So that any problems can be resolved efficiently, the user is expected to describe the technical problem clearly and to stay in touch with technical support until the request is resolved.

Technical support handles the following kinds of requests:

  • Any technical problem that prevents the use of the eZOP service.
  • Correcting user errors that may have significant consequences for the structure of the database.
  • Determining the reasons for the service malfunctioning or being inaccessible.

Technical support is available from 8 a.m. to 4 p.m. on every working day. Requests are submitted through the portal and the user platform. The response time for processing a request is 48 hours from the moment it is received. Technical support is obliged to respond to every user request.

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